Ticketless Prepay is coming soon

Ticketless Prepay is coming soon!

Ticketless Prepay allows you to use your contactless payment card to travel on our services. Your payment card acts as your bus pass for pre-purchased tickets - no paper tickets or cash needed!

To get started, all you need is a contactless debit or credit card registered with your Ticketless Prepay account and a valid ticket purchased in advance. You can purchase a 30-day pass in advance. 

This is an industry first and Plymouth Citybus are the first to launch Ticketless Prepay for our customers - helping to make your journey as easy and seamless as possible.

We have put some frequently asked questions below...

Frequently Asked Questions

Popular Questions

What is Ticketless Prepay?
Ticketless Prepay lets you use your contactless payment card to travel on participating bus services. Your card acts as your bus pass for pre-purchased tickets—no paper tickets or cash needed.

Can I use Ticketless Prepay on other bus companies?

Yes as long as those operators are part of the Ticketless Prepay network, and you have a valid ticket for that operators service linked on your card.

What happens if I forget to tap off?
If you don’t tap off when leaving the bus, the system may charge you the default maximum fare for that route. If you find this happens, please contact customer services for further advice.

Getting Started

What do I need to travel with Ticketless Prepay?
All you need is a contactless debit or credit card registered with your Ticketless Prepay account and a valid ticket purchased in advance. If you haven't done so already, all you need to do is visit our Ticketless prepay website, set up a profile and link whatever contactless card you want to use to pay and travel to your profile.

How do I link my card to my Ticketless Prepay account?
When you buy a ticket online, you’ll be asked to nominate a contactless card to make payment. That card will then be the one linked automatically to your ticket.

Can I use my phone instead of a physical card?
No, this needs to be physical contactless card.

Using Your Card

How do I travel with Ticketless Prepay?
Tap your nominated card on the reader when boarding. Wait for the green light or beep to confirm your tap. Tap again when leaving the bus.

What happens if I use the wrong card?
If you tap with a different card than the one linked to your ticket, your ticket won’t be recognised, and you may be charged a standard Ticketless Prepay fare if you use the wrong card.

Can I use one card for more than one person?
No. Each traveller must have their own card and valid ticket.

Tickets and Validity

How long are my tickets valid for?
You have 12 months in which to activate your ticket. Once activated, it will remain valid for travel for the period stated on it.

Do I need to buy a new ticket when my old one expires?
Yes. Once your ticket expires, you’ll need to buy a new one before travelling again, or you may be charged for subsequent journeys.

Can I travel immediately after buying my ticket?
Yes, activation of your ticket happens the first time you tap on.

Lost or Replaced Cards

What should I do if my card is lost or stolen?
Log in to your account and unlink the lost card. Then link your replacement card before your next journey.

What happens if my bank sends me a replacement card?
You’ll need to update your account with your new card details. Travel cannot be validated until your new card is linked.

Can someone misuse my lost card?
Until your card is unlinked from Ticketless Prepay, it could still be used. Please unlink it via the Ticketless Prepay website  as soon as you become aware it’s been lost to prevent misuse.

Refunds and Problems

Can I get a refund on my ticket?
 If you are eligible in line with conditions of carriage rules, please contact Customer Services  on 01752 662271 or [email protected]

What should I do if I believe I’ve been overcharged?
Contact customer Services on 01752 662271 or [email protected] with your card details and journey information. They’ll investigate and issue a refund if appropriate.

What if the reader doesn’t work when I try to tap?
If the reader is out of order, inform the driver. They may allow travel and log the incident manually.

Inspections and Penalties

Can drivers or inspectors ask to see my card?
Yes. You may be asked to present your nominated card at any time during travel for verification that it is connected to a valid ticket.

What happens if I can’t show my nominated card?
You may be treated as travelling without a valid ticket and could receive a penalty fare.

Data and Privacy

What personal data does Ticketless Prepay collect?
Only the information needed to link your card to your account and validate your travel.

How is my data protected?
Your information is handled in line with UK data protection laws, including GDPR.

Further Help

Where can I find more help?
Visit buses.co.uk or contact customer services on 01752 662271 or [email protected] for assistance with your account, refunds, or card linking.

Who do I contact if I can’t access my account?
If you’re having login issues, use the “Forgot Password” option or contact customer services on 01752 662271 or [email protected] to reset your access.