We want you to be safe at every stage of your journey, not just while you’re on the bus. Here are some tips to help you stay safe.
Make sure you can be seen
When it’s dark out, it can be difficult for our drivers to spot you. Wearing hi-vis or brightly coloured clothing helps, and will also make you stand out to other road users.
When flagging down a bus, you could use the light from your phone screen (not the torch function) to make it easier for the driver to see you’d like to get on board.
You can track buses via the app, so you can see when it’s getting close and can reduce the time you’re stood at the bus stop.
For your general safety, it’s always good to let someone know where you’re going and what time you’re expecting to be home. Most phones have an emergency contact function, and you can download apps like Hollie Guard to alert trusted contacts if you feel unsafe.
Keep your mobile phone on you, but avoid listening to music or making calls – this can make you less aware of what’s going on around you.
The latest government guidelines recommend you wear a face mask in confined spaces unless you are exempt, and this includes on our buses. Please remember that many of the conditions which allow exemption are not visible.
We are carrying out enhanced cleaning of our buses and supplying hand sanitiser on board, as we have since the initial restrictions were imposed.
If you can pay by contactless card or via the app, it helps to reduce the number of surfaces you and our drivers have to touch.
We are keeping windows open so that there is a continuous flow of air on board – we know it can get cold, so wrap up warm.
We have screens in place to protect both you and our drivers.
Please be mindful of others’ personal space and respect your fellow passengers and drivers.
We want everyone to feel as safe as possible – if you’re unhappy with the situation you’re in, flag down any bus and we will make sure you are safe.