Help-Me cards are designed to make it easier for people to use our buses
What Are They and How Do They Work?
The first aide is a 'Help Me' destination sign, as shown below:
These are available to order online or from our Travel Centre on Royal Parade (As our Travel Centre is currently closed please contact our Customer Experience on 01752 662271). They can display a destination, service number or company of your choice.
This initiative has been specifically designed to help those passengers that have difficulty seeing our destination displays on buses and bus stops and shelters. All the passenger has to do is stand at the bus stop and hold out the sign. Our drivers will look out for these signs and if their bus is applicable to you, they will pull in.
These signs will initially be available free of charge, to anybody that requests them.
To get one, all you have to do is contact our Customer Experience on 01752 662271. These destination signs take 3 working days to produce as they are made to order. When the cards are ready we will post them to you.
The second aide we are introducing is the 'Help Me' card:
The card is the size of a typical business card and will be available from our Travel Centre.
How they work:
These cards are the size of a typical credit card and are available to collect from our Travel Centre. The passenger, or a member of staff at the Travel Centre, will simply write what they would like the driver to know.
Upon boarding, the passenger simply shows the driver the card who then acts upon the card's request.
It is hoped that these two aides will make it easier for both our passengers and our drivers, especially those passengers who are hard of hearing, have difficulty speaking or are visually impaired.
If you, or someone you know, would benefit from a destination or Help Me card, please get in touch with our Customer Experience Team or visit our Royal Parade shop.