Travel safely as restrictions are eased

4 months ago Fri 14th May 2021

As passenger numbers increase and restrictions ease, we can expect to see buses busier than at any time during the pandemic to date.

This means it will not always be possible for passengers to socially distance. This represents a significant change from how bus services have looked since the beginning of the pandemic.

From 17th May all forward facing seats on the bus will be available to use. There are still rear facing seats and some seats near the driver that may be out of use.

Passengers have the choice to stand if they wish, but make sure the isles are clear so that people can get passed to get on and off the bus.

Each bus has a Covid Capacity sign, which is situated next to the onboard hand sanitiser to the right hand side as you board the bus.

We will continue with our enhanced interior cleaning provisions, using innovative antimicrobial surface treatments that work to kill a range of viruses for up to 30 days.

We have set out some handy tips below to make sure travel is as safe as possible whilst restrictions are lifted.

Before your journey

We are doing everything we can to run as many services as possible but as Covid-19 infections fall and vaccination rates increase government restrictions are being eased meaning more people can come together safely. Therefore, places will be busier so on some buses you might need to sit next to someone.

As government restrictions ease and more people come together and travel safely buses will be busier so you might want to: 

  • Avoid peak times if you can. Our busiest times are 7am – 9am and 3pm – 5pm Monday to Friday.
  • Plan your journey in advance and check how busy your bus will be using our all new app (from 26th May) or on our website, using the handy ‘When2Travel’ tool (here)
  • Buy a ticket via our App, or pay using contactless payment when boarding.

Please pay attention to government guidance by, if you can, bringing a face covering for your journey and washing your hands before travelling. We have hand sanitiser on every bus for use if you forget your own.

On the bus

When boarding there are guides of where to stand when speaking to the driver. We have installed covid screens between the driver and the passenger.

If buying a ticket from the driver, please pay by contactless when you can. The limit is now £45, so covers all of our tickets available to buy onboard.

There is information on the buses to help maintain social distance where possible.

Please remember more people are travelling and coming together safely as government restrictions have eased. So, when the bus is busy it will not always be possible to sit apart from others and someone may sit next to you. 

Please be patient while getting on and off and do not queue in the aisle or next to the driver.

Extra guidance for travel  

If you can it’s really important to wear a face covering while travelling. 

Please open windows to help with ventilation.

If you need assistance please ask the driver as normal.

If the bus is full please ring the bell if you want to get off at the next stop.

Take any newspaper/rubbish with them to dispose of safely.