11 January 2019 at 09:10: Issue now fixed, thanks for your patience
11 January 2019 at 08:06:
Please note our phone lines are currently down. We are working with our provider to solve the issue, please bear with us.
Our Customer Experience Team is still available via email. Please head to the Contact Us area of this website to get in touch. Alternatively, our Travel Centre team on Royal Parade can help with all in-person enquiries. Thanks for your patience.