The Key

 

Goodbye to The Key 

From Sunday 23rd July 2023 passengers will not be able to register for a new Key Card or top up an existing Key Card via our website. 


The Key travel cards were introduced 12 years ago by Plymouth Citybus. This is now old technology, and the system has become quite unreliable.


We have chosen this date to avoid any disruption during the school term. It also aligns with the simplification of our travel zones. 


For a short time, you will be able to top up your current Key Card via our Travel Centre on Royal Parade. You can use your current Key Card for travel until 31st December 2023. 


The ability to top up your Key Card on bus will also be removed form 23rd July 2023. 


Since the introduction of The Key, we have introduced several new ways to purchase tickets. 


Contactless
You can pay for single, return, day and week paper tickets on bus using contactless payment or cash.


Mobile App
The Plymouth Citybus Mobile App allows you to purchase digital tickets. These are day, 5 day bundle, 1 week, 4 week, 4 week subscription and 13 week tickets. Plus a range of Special tickets. 


Tap and Cap
Introduced last year, passengers who are buying 1 day and 1 week tickets can do so via Tap and Cap. Simply tap on and off the bus using your payment card or phone and you will never pay more than a 1 day or 1 week ticket. 


Refunds 
If you have travel products stored on your Key Card and wish to change the way you travel before the system is turned off at the end of the year, contact us to arrange a full refund. 


Skipper 
As Skipper multi operator 1 week and 4 week tickets are only available from us on The Key, you will still be able to register for a Skipper Card from our Travel Centre, plus top up from the Travel Centre, or on bus. 
We are working with our partners to move Skipper onto mobile apps by the end of the year.