Customer Services Advisor

We are looking for a proactive, friendly and enthusiastic Customer Service Advisor to join our Customer Experience Team at Go South West.

Based at either our Milehouse headquarters or Royal Parade Travel Centre, you will be confident providing travel information to customers of both Plymouth Citybus and Go Cornwall Bus, face to face and over the phone.

You will be happy helping vulnerable customers, dealing with complaints and problem-solving. You will also be confident reading timetables, advising on bus times and routes, and liaising with other departments to get the information customers need.

The role includes taking payments, using various computer systems and other reasonable duties and responsibilities.

In return, you can expect:

  • 40 hour week contract 
  • £9.98 an hour salary
  • Free bus travel for you and a family member
  • 7 day rota between the hours of 7am and 6pm
  • Pension 
  • Fair opportunity for progression
  • Working for an Investors in People platinum company.

To apply, send a CV and cover letter to James Church, Commercial & Customer Manager at james.church@gosouthwest.co.uk. Closing date 3rd December 2021.