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Lost Property

If you think you have left an item behind on one of our services, please complete the form below. We will then check to see if the item has been handed in and get back to you as soon as possible by email.

Lost property enquire form












Please provide the details of the journey or place the items were left






We will generally contact you by email using the above email address.

If you would like us to contact you by phone please select below. We will use the phone number above to contact.




Any lost property handed to us is kept for 28 days after this time it is disposed of.

Items that our staff consider to be perishable or hazardous is disposed of almost straight away.

Any monies are removed from contents (Any monies returned is done in the form of a cheque which takes around 10 working days).

You are strongly advised to contact your card issuer and cancel all cards as soon as you are aware that they are missing.

After 28 days any credit/debit cards are cut and disposed with unclaimed ENCTS cards sent to the City Council.

Please allow 1 working day before making enquiries about lost property.  This would provide us with enough time for any property found to reach our travel centre.

There is a £1 charge for claiming lost property. This goes to a charity nominated by our Travel Centre staff.

Plymouth Citybus accepts no responsibility for the care of found lost property, except in situations of our negligence or error.

Full details of how lost property is handled can be found in our conditions of carriage

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