The new Plymouth key

Date: 14 Aug 2011

From the 14th August your old freedom card will not be valid our new key smartcard launched Sunday 14th August.

Existing young person card holders have been sent a new smartcard with 1 days free travel. All Adult customers have been sent a new card with existing travel credits transferred to the new card. Please check the balance on your new card to ensure the correct credit has been transferred and zone applicable to your travel.

This can be done by clicking the Plymouth unlocked image above, and then logging on to your account. For travel credit issues please send an email to with your current freedom card number (written under the name on the card) together with your new card number (written under your name on the front of the pass), and we will check and update our records within the next 7 days.

Alternatively, please take your Freedom card and your new key to our Debenhams Travel Centre, where our staff will be able to assist you.

The ability to top up and purchase on line will be available soon. All customers are advised to visit our travel centre in Debenhams to purchase new products.

Customers with 1 week products on their card can top up their key onboard the bus. 1 and 7 day paper tickets will continue to be available from the driver, and from shops displaying the Paypoint logo.

If you have any other queries with your new card please call 0845 077 2223 and press option 2 where a service representative will be able to answer your query. If you have not recieved your key, please let us know as soon as possible by email or by visiting our Travel Centre in Debenhams.

We apologise for any inconvenience caused whilst we launch our new key.

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