Information
Information on Plymouth Citybus services is available by contacting our passenger information line 0845 077 2223 or visit our Travel Centre located 3rd Floor, Debenhams, Royal Parade, Plymouth during the hours below.
Monday to Friday between 09:30 and 18:00 (until 20:00 on Thursdays)
Saturdays between 09:00 and 18:00
Sundays and bank holidays between 10:30 and 16:30
Alternatively you can visit our website anytime at www.plymouthbus.co.uk,
Plymouth Citybus always welcomes suggestions on how we can improve our services. Please write to our Commercial Manager at Plymouth Citybus Ltd, Milehouse, Plymouth, PL3 4AA. All suggestions are given due consideration.
If you have cause to complain please call our Customer Services department on 01752 264206. Working hours are Monday – Thursday between 0800 – 1630 and Friday 0800 to 1600. You may also use the 'contact us' page on our web site www.plymouthbus.co.uk
Conditions of carriage revised from 13th May 2011
1. INTERPRETATIONS
Concessionary fare schemes administered by passenger transport executives or County Councils allowing specified classes of passenger to travel free of charge or at a reduced fare during specified time periods.
Pre-paid ticket schemes administered by the Company, other companies, passenger transport executives or County Councils allowing passengers to purchase tickets in advance for travel on local services in specified areas or at specified time periods.
Local service is a service operated by the company for the carriage of passengers at separate fares, not being a long-distance service (long-distance service is a service operated by the company for the carriage of passengers at separate fares the scheduled length of journeys of which is thirty one miles or more).
CCTV is closed circuit television
The timetables are operated by the company’s vehicles upon the routes comprising the Company’s network, as published by the Company or by any authorised agent acting on behalf of the Company from time to time.
Zones are geographical areas within the network upon which certain season ticket types are valid.
Season tickets are period or carnet type products that provide mutli journey or multi day products. Period passes are valid for 7 days from first use in the case of smart-cards. Non smart-cards are valid from the date of issue. Carnet type are valid for days of actual travel. i.e. purchase 7 days on a carnet, use for three days but then don’t travel for 3 days, there would still be 4 days of travel left on the product.
2. GENERAL
The company may operate CCTV cameras on vehicles to monitor the conduct of passengers. Theft, assaults on employees, smoking and vandalism to company vehicles and property will not be tolerated. Misuse of passes/tickets or any other contravention of the conditions of travel will at the company’s discretion be subject to:
- Standard fare
- Prosecution
- Reported to the police
CCTV footage from company vehicles may be passed to the police to be used as evidence by the police or the company in prosecuting criminal activity or in assistance of identification. The company ,in relation to the CCTV on its vehicles, observes the provisions of the Data Protection Act 1998 and the CCTV Code of Practice.
Without prejudice to all rights and claims otherwise available to the company, in the event that passengers breach any of the foregoing conditions, or any other conditions implied or duties owed as a matter of law (however such conditions or duties arise), the company has the right to recover compensation for all loss, injury and damage suffered by the company or its employee as a result of such breach, including but not limited to costs incurred in repairing or replacing damaged property, injury and loss of revenue.
The company shall at all times apply and construe the conditions in accordance with the provisions of the Human Rights Act 1988 and the regulations, as the same maybe amended from time to time.
1) The conditions of carriage constitute the entire understanding between the company and its passengers and shall override and exclude any purported variation thereof whether written or verbal unless authorised in writing on behalf of the company by the Managing Director of the company from time to time.
2) While the restrictions of liability contained in the conditions of carriage are considered to be reasonable in all the circumstances it is hereby declared by the company that if any of the said restrictions shall be adjudged to be invalid as going beyond what is reasonable in all the circumstances but would be valid if part of the wording thereof were deleted and any consequential amendments thereto were made, the said restriction shall apply with such modifications as may be necessary to make it valid and effective.
3) When the conditions of the company excludes or restricts its liability in respect of any loss, damage, expense or injury, the company does not intend thereby to exclude or restrict liability for death or personal injury resulting from its own negligence or that of its directors, employees or agents.
4) In the conditions of carriage, including the attached Schedules, where the context so requires the masculine shall include the feminine and the singular shall include the plural.
5) The conditions of carriage shall be operative from the commencement date until further notice.
6) The company may revise the schedules attached to the conditions of carriage from time to time.
3. PROVISION OF SERVICE
1) The company uses all reasonable endeavours to maintain the services described in the timetables but reserves the following rights subject to meeting all legal and statutory requirements: -
a) For operational or other reasons to alter suspend or withdraw any service or vehicle without notice.
b) To alter the route or operating schedule of any service or vehicle without notice.
2) The company does not by the publication of the conditions of carriage or of the timetables or any notice leaflet or handbill or otherwise undertake that its vehicles will comply with the schedules appearing in the timetables or that the services will operate in accordance with the timetables or at all.
Accordingly the company will not be liable for any loss, damage or inconvenience arising from the suspension, cancellation or alteration in any manner of any of the services not from the failure of any vehicle operating any service to start or conclude its journey at the times appearing in the timetables nor from any delay (whether caused by breakdown, deviation from advertised route or otherwise) in the operation of any service.
3) The contract of carriage between the company and the passenger is limited to carriage upon the company’s own route network and the liability of the company (if any) shall be limited accordingly. Whenever the company (save in the case of the breakdown of on of the company’s vehicles) makes arrangements for passengers to be conveyed on any other form of transport whatsoever the company does so as agent only.
4. CONDUCT OF PASSENGERS PUBLIC PASSENGER VEHICLES ACT 1981 & REGULATIONS 1990¹
Every passenger is carried subject to the Conduct of Passenger Regulations. In addition and without prejudice to the effect of the Conduct of Passengers Regulations passengers should note the following:
1) When any vehicle is carrying passengers or waiting to pick up passengers a passenger or intending passenger shall not:
a) Use obscene or offensive language or conduct himself in a riotous or disorderly manner.
b) Enter or alight from the vehicle otherwise than by the doors or openings provided for the purpose nor attempt to enter or alight from the vehicle whilst the vehicle is in motion or when the vehicle is stationary for any cause other than its having been stopped by its driver for the purpose of allowing passengers to board and alight or the passenger having been requested to so by the driver, conductor or any company official. Passengers acting in contravention of this condition do so at their own risk.
c) When entering or attempting to enter the vehicle willfully or unreasonably impede passengers seeking to enter the vehicle or to alight there from.
d) Enter or remain in or on the vehicle when requested not to do so by the driver, conductor any company official or any authorised person on the grounds that the vehicle is carrying its full complement of passengers or that the company is debarred from picking up passengers at the place in question.
e) Travel in or on the upper deck of the vehicle unless he occupies a seat provided for that purpose, or in or on any part of the vehicle not provided for the convenience of passenger.
f) Willfully do or cause to be done with respect to any part of the vehicle or its equipment, anything which is calculated to obstruct or interfere with the working of the vehicle or to cause injury or discomfort to any person.
g) When the vehicle is in motion distract the drivers attention without reasonable cause or speak to him unless it is necessary to do so in order to give directions as to the stopping of the vehicle.
h) Give any signal, which might be interpreted by the driver as a signal from a conductor to start.
i) Spit upon or from or willfully damage, soil or defile any part of the vehicle or employee.
j) When in or on the vehicle distribute printed or similar matter of any description or distribute any article for the purpose of advertising.
k) Willfully remove, displace, deface or alter any number plate, notice board, fare table, route indicator, or destination board or any printed or other notice or advertisement in or on the vehicle.
l) When in or on the vehicle to the annoyance of other persons use or operate any noisy instrument or make or combine with any other person or persons to make any excessive noise by singing, shouting or otherwise.
m) When in or on the vehicle throw any money onto the road or footway or throw out of the vehicle any bottle, liquid or litter or any article or thing likely to annoy persons to cause danger or injury to any person or property.
n) Throw any article from the vehicle or attach to or trail from the vehicle streamer, balloon, flag or other article in such manner as to overhang the road.
o) Willfully obstruct or impede the driver, conductor, or any company official or any authorised person.
p) Except when a vehicle is on private hire smoke or carry a lighted pipe, cigar or cigarette in or on any part of the vehicle.
q) Except when a vehicle is on private hire when in or on the vehicle beg, sell or offer for sale any article.
r) If his condition is such as to be offensive to passengers, or the condition of his dress or clothing is such that it may reasonably be expected to soil or injure the linings or cushions of the vehicle or the clothing of other passengers, enter or remain in or on the vehicle after an authorised person shall have requested him either not to enter or to leave the vehicle in such latter case shall have tendered to him the amount of any fare previously paid.
s) Enter or travel in or on a vehicle with a loaded firearm or firearms or any dangerous or offensive article. What constitutes an offensive article shall be at the absolute discretion of the driver or conductor.
t) Bring any animal into or onto the vehicle without consent of an authorised person or retain any animal in or on the vehicle after being requested by an authorised person to remove it or place any animal elsewhere in or on the vehicle than as directed by an authorised person. Any person contravening these regulations may be removed from the vehicle by the driver, conductor, or on the request of the driver or conductor by any police officer.
(2) No passenger shall use or attempt to use in relation to the journey, which he is taking or intending to take:-
a) Any ticket, pass or permit of any type, which has been altered/copied or defaced.
b) Any ticket, pass or permit of any type which has been issued to another person unless such ticket bears thereon an indication that is transferable.
c) Any ticket, pass or permit of any type, which, has expired.
(3) Every passenger shall: -
a) Declare, if so requested by the driver or conductor, the journey he has taken or intends to take.
b) Unless the vehicle is being operated by the driver with a conductor, immediately on boarding the vehicle, unless otherwise directed by a company official or any other authorised person or by notice displayed he intends to take, or insert in any fare collection equipment provided to pay that fare, and where the vehicle is not being so operated, pay the fare for the journey he intends to take or has taken whether or not requested to do so and in either case accept any ticket provided therefore PROVIDED THAT this sub-paragraph shall not apply if the passenger is already a holder of a valid ticket, pass or permit in respect of the journey he intends to take or has taken and he complies with any directions on the ticket, pass or permit or by notice on the vehicle or given by a company official or any other authorised person, as to the inspection, perforation, endorsement or cancellation of the ticket, pass or permit by such person.
c) Produce his ticket, if any, when required to do so by a company official or any other authorised person or if he fails to produce his ticket, pay by whichever of the means specified in sub-paragraph (b) or this paragraph is appropriate, the fare for the journey he intends to take or has taken.
d) On completion of the journey for which he has paid the fare leave the vehicle or pay, by whichever of the means specified in sub-paragraph (3b) of this condition is appropriate, the fare for any journey which he intends to take on the vehicle by way of continuation of that journey.
e) On demand by the driver, conductor, any company official or any other authorised person surrender upon completion of the journey any ticket issued to him in respect of the journey.
f) On demand by the driver, conductor, any company official or any other authorised person surrender any ticket, pass or permit held by him at the expiry of the period for which it was issued to him.
(4) No passenger shall without reasonable excuse leave or attempt to leave a company public service vehicle without having paid the fare for the journey he has taken.
(5) a) It is the responsibility of each passenger in accordance with the conditions of carriage to pay the fare for the journey he has taken or intends to take.
b) If a passenger is unable to pay the fare for the journey he intends to take the driver for vulnerable passengers and children the driver may ask for the address of the person requiring travel. The standard charge would be for a dayrider or day ticket. The passenger would be required to then pay the appropriate charge for a day ticket fare at a company office within 3 working days.
c) Every passenger not in possession of a valid ticket for the journey which he is making is liable to pay a standard fare, the amount of which is set out in schedule 7 and may be varied by the company from time to time.
d) In the event that any passenger without a valid ticket for the journey which he has made is not in possession of any or sufficient money pay the said standard fare, the passenger shall pay the mitigated fare as part payment of said standard fare or, the passenger shall give to the driver, conductor or company official his name and address and produce such identification as may reasonably be required to indicate that the details given by him are his true name and address.
(6) a) Any passenger contravening the regulations combined in this condition (“Conduct of Passengers”) may be removed from the vehicle by the driver, conductor or an authorised company official on the request of the driver, conductor, authorised company official or any police officer.
b) Any passenger in or on a vehicle who is reasonably suspected by the driver or conductor of/or contravening the regulations contained in this condition (“Conduct of Passengers”) shall on demand give his name and address to the driver, conductor, authorised company official or any police officer and produce such identification as may reasonably be required to indicate that the details given by him are his true name and address.
c) All passengers are required to consider others when traveling and are to keep noise to an acceptable level either through conversation or in the playing of music and the use of mobile phones.
d) Passengers are required to vacate seats identified for the elderly and those of more need. Wheel chair spaces where provided are to be vacated for use by wheel chair passengers.
(7)Music/ foul language/ general behaviour
Passengers are asked not to play music on the bus and to keep mobile phones on a low setting for the duration of their journey. Plymouth Citybus is keen to promote a positive experience for passengers. Passengers are requested not to use any offensive language on the bus. Anti-social behavior will not be tolerated on any of our services. Plymouth Citybus will provide maximum assistance to the police where necessary. The majority of our buses are now equipped with CCTV.
5. STANDING PASSENGERS
The conveyance of standing passengers is governed by The Public Service vehicles (Carrying Capacity) Regulations 1984 (or any statutory modification or re-enactment thereof). In addition and with prejudice to the effect of the said regulations passengers should note the following:-
1) The maximum standing capacity of a vehicle shall be indicated by notice or notices displayed thereon.
2) No standing is permitted on:-
a) A vehicle with a seating capacity for less than 13 passengers.
b) A vehicle with a gangway any part of the height of which is less than 1.77 metres.
3) No passenger shall stand on:-
a) The upper deck or any step leading to the upper deck of any double-deck vehicle.
b) Any part of a gangway of a vehicle forward of the rearmost part of the driver’s seat.
c) Any part of a vehicle in which the company has indicated by notice that no standing shall occur.
4) Boarding, alighting and stopping places.
a) Vehicles will stop to pick up and set down passengers at points defined by a bus stop sign and (unless the contrary is stated in the timetable) on hail and ride services and in rural areas at the request of a passenger at any other place which the driver in his absolute discretion considers safe.
6. FARES
a) Mitigated fare a fare computed in accordance with the mitigated table.
b) The fare for each journey undertaken shall be charged in accordance with the mitigated fare tables.
c) Children, elderly and disabled and certain other categories of passenger shall be charged in accordance with conditions set out in the mitigated fare tables and in accordance with the conditions applying to any concessionary fare scheme in which the company participates.
d) Unless stated otherwise in the fare table one child under five years of age not occupying a seat to the exclusion of a fare paying passenger will be carried for free if accompanied by an adult fare paying passenger. Children under five years of age occupying a seat to the exclusion of fare paying passengers will be carried at the appropriate child fare.
e) Child fare will be payable up to the persons 19th birthday, after which a full adult fare will apply. Student fares are available to those from Age 15 and up to the persons 23rd birthday providing they are in full time education. In all cases a suitable photo card ID or travel pass would need to be shown to the driver to validate travel. The only exception to this would be if the driver is able to visually judge that the customer is under the age of 19.
f) Any person who does not qualify for the reduced/child fare must pay a full adult fare, unless in precession of a valid discount travel pass, failure to do so, may result in a standard fare being issued.
7. STANDARD FARES
The company’s officers are authorised to charge standard fares, at the levels shown below, to passenger’s found:-
(a) Without a valid ticket, pass or permit.
(b) Traveling to a point beyond that paid for.
(c) Misusing pre-paid tickets.
(d) Traveling at half-fare without the required permit.
(e) Any other breach of the conditions of travel at the company’s discretion.
The standard fare is currently set at the price of an adult dayrider.
Standard fares are payable
(1) on the spot or, in which case at the discretion of the company official the standard fare could be reduced to the appropriate single fare.
(2) within 10 days of date of issue or,
(3) within 10 days of date of posting
whichever is appropriate.
The date of posting is deemed to the date shown on any letter accompanying a postal standard fare.
8. TICKETS
1) Tickets are issued subject to the conditions of carriage and to any other special conditions relating thereto published by the company from time to time. Where a ticket entitles the holder to make a journey or journeys upon a service operated by an operator or operators other than the company, the conditions of carriage of that other operator or operators shall apply to such a journey or journeys.
2) Fares for journeys on services operated by the company are set out in the mitigated fare tables. A fare or pre-paid ticket or other forms of pass, permit or token acceptable to the company must be tendered to the driver or conductor or inserted in any fare collection or ticket validation equipment on the bus in respect of every passenger or intending passenger whether or not payment is requested by the driver or conductor.
3) It is the responsibility of every passenger to ensure that he/she obtains a ticket issued in accordance with the conditions printed thereon, and to retain such ticket throughout his/her journey for inspection up on request by the driver, conductor of any company official. Tickets are not transferable. They remain the property of the company at all times, and must be produced when required by any company official.
a) Upon the issue of a ticket it is the passenger’s responsibility to examine his change (if any) immediately and to report to the driver or conductor any alleged discrepancy therein. The company will not accept any claim in respect of the issue of change, which is not notified, to the company in the manner described in this sub-paragraph.
b) No refund will be made by the company in respect of lost, destroyed, damaged or defaced tickets.
5) Every Passenger not in possession of valid ticket for the journey, which he is making, is liable to pay the standard fare in accordance with the provisions of the conditions of carriage.
6) Pre-paid tickets are valid for travel on services operated by the company in accordance with the conditions applying to any pre-paid ticketing scheme in which the company participates.
9. PRE-PAID TICKETS
Terms and conditions, Plymouth Citybus season tickets and dayrider vouchers - see the company web site for details of tickets available.
a) The pre-paid ticket season tickets and the "key" (where appropriate) are valid only on local bus services within the specified area operated Plymouth Citybus
b) Personal season tickets are issued to the holder named on the front and may only be used by the holder on Plymouth Citybus services. Company freedom cards which are identified with a company logo replacing the image of the pass holder.
c) The above tickets are not valid for use on excursions, tours, football specials or any special Event services unless specified in the promotion publicity relating to the event.
d) The ticket must be shown on demand to any authorised employee of Plymouth Citybus or any representative of the operators specified in (a).
e) Any misuse of any ticket may result in the complete withdrawal of the ticket and the holder may also be liable for payment of a standard fare and/or prosecution. No refund will be made for any unused portion of the ticket in these circumstances. In addition the company may charge the value of any period of misuse.
f) The ticket is only valid when the necessary fee is paid and the appropriate expiry date is shown on the ticket or otherwise indicated i.e. day, weekly, seven days, 28 days, monthly one calendar month, quarterly three calendar months, 90 days, Annual 12 calendar months. Chargeable days include days of non operation ie Christmas Day, Boxing Day and New Years Day.
g) Any attempt to alter/copy or deface the photo card or ticket will result in its withdrawal and a Standard fare maybe issued.
h) Applications for refunds for unused portions of tickets must be made in writing to Plymouth Citybus, Milehouse, Plymouth, Devon, PL3 4AA. A refund will only be granted on an unexpired 28 day, 90 day or annual ticket.
i) Refunds are not generally to be made on unused tickets however these are possible at the discretion of the company depending on the circumstances presented by the customer. Refunds are calculated at full days remaining at price paid less 10%. All refunds are at the discretion of the company. The amount of the refund will be at the discretion of the company. Refunds on unused vouchers are not possible except where we have been shown not to have met our conditions of carriage. All refunds are made payable to personal details held on the card or in the case of a business account purchase a business credit would be made.
j) A replacement can be obtained on stolen, lost or damaged scholar/student travel pass, at a cost of £5.
10. TERMS AND CONDITIONS-SCHOLAR/STUDENT TRAVEL PASS
a) The Scholar/Student travel pass is valid only on local bus services within the specified area operated by Plymouth Citybus between two specified points.
b) The Scholar/Student travel pass is issued to the holder named on the front, if no photo accompany this pass, other methods of identification maybe required as proof of identity.
c) The Scholar/Student travel pass is not valid for use on excursions, tours or football specials unless specified in that events promotion publicity.
d) The Scholar/Student travel pass must be shown on demand to any authorised employee of Plymouth Citybus.
e) Any misuse of the Scholar/Student travel pass may result in the complete withdrawal of the card and the holder may be liable for payment of a standard fare and or prosecution. No refund will be made for any unused portion of the ticket.
f) The Scholar/Student travel pass is only valid if the correct valid date is clearly visible or when the necessary fee is paid and the appropriate expiry date is printed on the ticket i.e. term, the last date of each university or college academic term, e.g. Autumn, Spring and Summer.
g) Any attempt to alter/copy or deface either the scholar/student travel pass will result in its withdrawal and a standard fare maybe issued.
h) A replacement can be obtained on stolen, lost or damaged Scholar/Student travel pass, at a cost of £5. (this charge is waived if a further product is purchased for the card)
12. CARRIAGE OF ANIMALS
1) Without prejudice to the succeeding provisions of this condition animals accompanying passengers are carried on the company’s vehicles at the absolute discretion of the driver or conductor of the vehicle upon which it is proposed that an animal should be carried and the driver or conductor shall be entitled to demand the removal of any animal from any vehicle at any time.
2) It shall be the responsibility of the owner (which expression shall for the purpose of this condition include any passenger who brings or proposes to bring an animal on to any company vehicle) to ensure that any animal brought by the owner on to any company vehicle is kept under proper control at all times and does not cause a nuisance to the driver or conductor of the vehicle or to other passengers thereon.
3) Every animal carried by the company is carried at the owner’s risk and the company shall not be liable for any loss of or injury to any animal carried by the company.
4) Without prejudice to sub-paragraphs (1-3) above the following provisions shall apply to the carriage of dogs by the company: -
a) Dogs shall be carried on local services only.
b) The charge to be made shall be specified in the company’s fare book, and may be varied by the company from time to time.
c) No charge will be made for a guide dog accompanying a blind person.
d) Dogs must not be allowed on the seating of any vehicle.
13. LUGGAGE AND PARCELS
1) Luggage accompanying passengers
a) Without prejudice to the provisions of this condition luggage accompanying passengers is carried at the absolute discretion of the driver or conductor of the vehicle upon which it is proposed that the luggage should be carried.
b) Luggage accompanying passengers must not obstruct any gangway in any vehicle, nor must it be placed on any seating space.
c) The following items shall not be carried by the company:
i) Explosive or combustible material of any type whatsoever.
ii) Bicycles.
iii) Any individual item of luggage (except suitcases) weighing in excess of 28 lbs.
d) Accumulators and other types of lead/acid batteries shall not be carried unless securely sealed and shall at all time be carried on the floor of the vehicle.
e) The safety and security of a passenger’s luggage shall be that passenger’s responsibility and except where caused by the negligence of the company, its employees or agents a passenger shall be liable for any injury, damage or loss caused to the company, its property, employees or agents by any luggage brought by him on to the company’s premises or vehicles and shall indemnify the company against any liability to third parties for any injury, damage or loss caused thereby.
f) The company shall not be liable for any loss of or from or for any damage caused to luggage accompanying passengers except where caused by the negligence of the company, its employees or agents. In the event of the company being liable under this sub-paragraph such liability shall in respect of any one claim be limited to a maximum of £200 per passenger or, if of lesser value, be based on the assessed value of the luggage.
14. LOST PROPERTY
Lost property is dealt with by the company in accordance with The Public Service Vehicles (Lost property) Regulations 1978. In addition and without prejudice to the effect of the lost property regulations passengers should note the following: -
1) Any person who finds the property accidentally left in a vehicle shall immediately hand it in the state in which he found it to the driver or conductor of the vehicle or where this is not practicable, deliver it to our lost property office located 3rd Floor, Debenhams, Royal Parade, Plymouth.
2) On, termination of the days activities or at the end of a journey of a vehicle the driver or conductor of the vehicle shall search the vehicle so far as practicable for any property accidentally left in the vehicle.
3) The driver or conductor of a vehicle to whom any property is handed in accordance with regulation (1) above or who himself finds any property in a vehicle shall, as soon as possible and in any case within 24 hours (unless the property has returned to its owner under paragraph (4) below), For rural operations property may take several days longer, deliver the property for safe custody in the state in which it came into his possession to the operator of the vehicle or his representative.
4) If before such property has been forwarded to a lost property office by the driver or conductor in accordance with the lost property regulations it is claimed by a person who satisfies the driver or conductor that he is the owner it shall be returned to that person without fee or reward upon that person giving his name and address to the driver or conductor.
5) Any passenger leaving property on a vehicle is advised to report the loss to a lost property office as soon as possible giving full particulars of the property lost. All applications by post relating to such property must be accompanied by a stamped addressed envelope.
6) Persons claiming lost property (other than described at (4) above) shall be liable to pay to the company a fee of £1.
7) Perishable goods will not be kept more than a few hours from the time at which they are found. Any property, which in the view of the company is or becomes objectionable may (at the company’s absolute discretion) be destroyed or otherwise disposed of at any time.
8) Where any property is contained in a package, bag or other receptacle the operator or his representative may cause such receptacle to be opened and the contents examined, or require any claimant to open it and submit it and its contents for examination. If the operator or his representative deems it necessary for the purpose: -
a) Of identifying and tracing the owner of the property. Or b) Of ascertaining the nature of the contents or valuing the property.
9) Where any property is forwarded to a claimant all costs of packing and carriage shall be paid to the company by the claimant such costs are to be paid in advance and will include an appropriate admin charge.
10) Any property unclaimed within 28 days will be disposed of in accordance with the lost property regulations.
All lost property found on a bus must be passed to the driver. Lost property can be claimed from our Citybus Travel Centre Monday – Saturday between 0930 and 1800. In order to allow time for the property to be transferred from the bus to the shop, passengers should wait until 12:00 on the following day before checking to see if it has been handed in. A handling fee of £1 will be charged on collection. The lost property office can be contacted on 01752 226084 Monday – Saturday 0945 to 1745.
15. Elderly & Disabled passengers
1) Priority seats are set aside for the elderly and disabled passengers. Wheel chair spaces where available are there for wheel chair users in the event of a wheel chair user wishing to use the service. If the driver or conductor of the bus feels that there is space to fold buggies etc in order to accommodate the wheel chair passenger then passengers required to stowed away said items.
2) Seats for the elderly are generally set aside for elderly and less able passengers. Able passengers are required to vacate for less able passengers should the need arise.
3) Electric wheel chairs & mobility scooters are only to be carried at the discretion of the driver. These vehicles must be able to get on and off the bus unaided and be parked in the appropriate wheel chair bay. Please contact Plymouth Citybus main bus depot if you are unsure if your wheel chair or mobility scooter is able to use our vehicles.
16. Concession Fare Travel
16A) Child/reduced fares
1) Child or reduced fares are available to under 19’s. If you look 19 or older you may be asked to prove your age unless you are in a recognised School Uniform or have a valid Citizen Card. Child fares are also available to those under the age of 23 in full time education. In all cases unless the driver can visually see that the person is age 18 or under a photo type ID card identifying the holder as being under 19 or in full time education would need to be produced otherwise the full Adult Fare would need to be paid.
16B) National Concession Fare Travel
English Free Travel Scheme (For free travel OAP’s and disabled passengers must show a valid pass to the driver, these are available from your local council)
1) In Plymouth and Cornwall OAP’s & disabled passengers can travel free between 09:30** and 23:00 Mon to Fri and all day Saturdays, Sundays and Bank Holidays.
** Plymouth resident over 80’s boarding within Plymouth can travel free all day until 23:00** Please state your destination when boarding your bus.
2) In Devon OAP’s & disabled passengers can travel free between 09:30 and 23:00 Mon to Fri and all day Saturdays, Sundays and Bank Holidays. Please state your destination when boarding your bus. Monday to Fridays on rural services Devon OAP's and disabled passengers can travel on the previous service before 09:30 if the next bus is not until after 11:00.
The above rules are applicable to the residents of each scheme Plymouth Citybus covers. If you are a non resident travelling outside your home area you will come under the England national rules for free travel which is between 09:30 and 23:00 Mon to Fri and all day Saturdays, Sundays and Bank Holidays.
17. For holders of the National Concessionary Travel Pass.
a) Holders of Green pass are entitled to free travel. These are issued to students who live more than 2 miles from their nearest School by your local council.
For information on Concession travel please contact your local Council.
Child fares are available to under 19’s. If you look 19 or older you may be asked to prove your age unless you are in a recognised School Uniform or have a valid Citizen Card. Child fares are also available to those under the age of 23 in full time education. In all cases unless the driver can visually see that the person is age 18 or under a photo type ID card identifying the holder as being under 19 or in full time education would need to be produced otherwise the full Adult Fare would need to be paid.
18. Plymouth Citybus Season Tickets (paypoint and the "key")
A Plymouth Citybus Season Ticket is not a cheque guarantee card, debit or credit card. Drivers and other Officials of Plymouth Citybus may inspect the card at any time.
The "key" is promoted and operated by Plymouth Citybus, 1 Milehouse Road, Milehouse, Plymouth, Devon, PL3 4AA.
Smart Card Season tickets and the "key" remain the property of Plymouth Citybus at all times. Plymouth Citybus reserves the right to withdraw season tickets at any time.
The first Card is issued free of charge, any cards that are replaced due to being lost or damaged will incur a £5 replacement fee. Cards that have become faulty will be replaced free as well any reasonable Travel costs using Plymouth Citybus Services over the period the card was unable to be used. (Please keep any Tickets as proof of purchase).
The registered cardholder should notify Plymouth Citybus of any change of address or contact telephone number. Failure to do so will mean that we are unable to contact the cardholder in the event of any problems with any replacement cards being sent to the wrong address.
Photo type season tickets are not transferable and will be withdrawn without refund if presented for travel by anyone other than the person whose photograph appears on it. Non photo based cards are transferable with the permission of the holder who we have the details of. One Season Ticket is valid per customer journey and is only transferable between customers of the same season ticket type. For example a child season ticket or product is not valid transferable to non child qualifying customers.
The "key" and other Season Tickets can be used on all Plymouth Citybus network within the area of validity (for example an Outer zone product couldn't’t be used in an Inner zone), except Tours and Excursions and private contract vehicles.
On boarding a bus the "key" or other Smart Card Season ticket must be placed on the reader tray on the ticket machine with the photograph (if applicable)clearly visible to the driver. A red light can indicate that a Freedom Card has not been left on the reader tray long enough. Should this happen, please place the Card on the tray again? In case of continued difficulty, the cash fare for the journey should be paid and the Card returned to Plymouth Citybus Travel shop within two working days where it can be checked and replaced if necessary. Plymouth Citybus will make appropriate compensation for valid cards which have failed due to a problem with the card. Plymouth Citybus will not recompense for journeys on failed cards where the card has been damaged or had expired.
Once the Card has been used it cannot be used again for a period of five minutes.
Plymouth Citybus will withdraw any Season Ticket or Travel Pass which they believe has been tampered with, is being misused or which has become electronically or visually unreadable.
Passengers are advised on first use of the card or top up to obtain a printed receipt from the Driver as a receipt in the event of a problem with the card and use on Services operated by other bus companies that are financially supported by Plymouth City Council within Plymouth.
Smart Card top ups for period type passes act as a continuation of original product for example a 7 day pass that is due to expire on a Friday is topped up with a 7 day product will expire 7 days later and not on the next use of the card once the original product has expired. All active Freedom Cards such as 7 Day, or 28 cards including top ups include travel over the Christmas Period, special national holidays and periods of emergency (i.e. Adverse Weather and Christmas Day) The contents of this publication are believed correct at time of printing, nevertheless, Plymouth Citybus can accept no responsibility for errors or omissions in the details given. Changes may be made to fares and / or other details shown during the currency of this leaflet. For up-to-date details of fares and deals please call into our Travel Shop on 3rd Floor Debenhams Royal Parade in Plymouth, call telephone 0845 077 2223 or visit our website www.plymouthbus.co.uk.
Plymouth Citybus cannot prevent the unauthorised use of a lost or stolen "key" or other Smart Card until it has been reported by the registered holder and the card cancelled. To report a lost or stolen "key" please call 0845 077223 for the loss or missing other smart cards please contact the issuing company or local authority. Non Smart Card type Season tickets can’t be cancelled. Under certain circumstances non smart card type season tickets can be refunded or replaced when stolen upon the production of a Police Crime log number.
The loss, theft or failure of a Freedom Card Key or other Smart Card should be notified to Plymouth Citybus Travel Centre as soon as reasonably possible by phone or in person. A replacement card will normally be ready to collect from the Plymouth Citybus Travel Centre within 3 working days. Reasonable Travel costs using Plymouth Citybus Services will be reimbursed if it is found that the fault is with Plymouth
Citybus. (Please keep any Tickets as proof of purchase). Any fee for a replacement card will be waived if the failed card is undamaged. The replacement card will have the same period of validity as the lost or failed card.
For Direct Debit Freedom Cards, a refund of money paid but not required to pay for travel will be made. In order to ensure that no unnecessary request for payment is made, notice of cancellation must reach us five working days before the Monthly Payment date. The start date for the calculation of any refund will be the date when the card is returned to Plymouth Citybus. An administrative fee of £20 will be made when the Direct Debit is cancelled within twelve months of the date of issue (6 months for customers starting from the 18th June 2011). The initial payment is used to pay for travel between issue of a Direct Debit Freedom Card and the first anticipated Direct Debit payment being made.
Once cancelled, Freedom Cards, The Key or other Smart Card type Season Tickets cannot be “re-activated”. If a card is reported lost and subsequently found it will not work, but we will issue a replacement card for a replacement charge of £5.
Refunds of Freedom Cards, The Key and other Smart Cards are paid on a scaled system. The start date for the calculation of any refund will be the date when the card is returned to Plymouth Citybus. Any unused products are replaced at the purchase price of the product (excluding DD) used products are refunded at full days left at price paid per day less 10%.
To apply for a refund the registered holder MUST take the Freedom Card to our City Centre Travel Centre. Refunds for unused products will be paid by cheque and forwarded to the registered holders address on our files.
Correspondence related to Direct Debit payments, refunds and cardholder details can be e-mailed to freedom@plymouthbus.co.uk. For further information on the Freedom card please call our passenger information line. 0845 077 2223
Plymouth Citybus reserve the right to vary these Terms & Conditions details of any changes would be placed on our web site www.plymouthbus.co.uk and our Travel Centre 3rd Floor Debenhams Royal Parade in Plymouth City Centre.
Plymouth Citybus shall not be liable for any reason (except any act or omission of Plymouth Citybus or any of their approved agents or employees) for cards that fail to reach the registered holder by post.
19. USE OF SEASON TICKETS IS SUBJECT TO THESE CONDITIONS
1.1 A Season Tickets is not a cheque guarantee card, debit or credit card.
Drivers and other Officials of Plymouth Citybus may inspect the card at any time.
1.2 The Freedom Card, and the Key is promoted and operated by Plymouth Citybus, 1 Milehouse Road, Milehouse, Plymouth Devon, PL3 4AA.
1.3 Smart Card based Season tickets remain the property of Plymouth Citybus at all times.
Plymouth Citybus reserves the right to withdraw Smart Card at any time.
1.4 The first Card is issued free of charge any Smart cards that are replaced due to being lost or damaged will incur an appropriate replacement fee. Cards that have become faulty will be replaced free as well any reasonable Travel costs using Plymouth Citybus Services over the period the card was unable to be used. (Please keep any Tickets as proof of purchase).
1.5 The registered cardholder should notify Plymouth Citybus of any change of address or contact telephone number. Failure to do so will mean that we are unable to contact the cardholder in the event of any problems.
1.6 Photo type Freedom Cards are not transferable and will be withdrawn without refund if presented for travel by anyone other than the person whose photograph appears on it. Non photo based cards are transferable with the permission of the holder who we have the details of. One Season Ticket is valid per customer journey and is only transferable between customers of the same season ticket type. For example a child season ticket or product is not valid transferable to non child qualifying customers.
2 USE
2.1 Season Tickets can be used on all Plymouth Citybus network except Tours and Excursions and private contract vehicles.
2.2 On boarding a bus the Smart Card must be placed on the reader tray on the ticket machine with the photograph clearly visible to the driver. A red light can indicate that the card has not been left on the reader tray long enough. Should this happen, please place the card on the tray again. In case of continued difficulty, the cash fare for the journey should be paid. If the card is of Plymouth Citybus origin then it should be returned to Plymouth Citybus Travel Centre within two working days where it can be checked and replaced if necessary. Plymouth Citybus will make appropriate compensation for valid cards which have failed. If the Season Ticket is not Smart Card based then the pass will need to be presented to the driver in a way that enables them to quickly identify validity. Should the card not be of Plymouth Citybus origin then please contact the card issuer direct.
2.3 Once a Smart Card type season ticket has been used it cannot be used again for a period of five minutes.
2.4 Plymouth Citybus will withdraw any Season Ticket or Travel Pass which they believe has been tampered with, is being misused or which has become electronically or visually unreadable.
2.5 Passengers are advised on first use of the card or top up to obtain a printed receipt from the Driver as a receipt in the event of a problem with the card and use on Services operated by other bus companies that are financially supported by Plymouth City Council within Plymouth.
2.6 Smart top ups on period passes act as a continuation of original product for example a 7 day pass that is due to expire on a Friday is topped up with a 7 day product will expire 7 days later and not on the next use of the card once the original product has expired. All active Plymouth Citybus cards such as 7 Day, or 28 cards including top ups include travel over the Christmas Period, special national holidays and periods of emergency (i.e. Adverse Weather and Christmas Day) The contents of this publication are believed correct at time of printing, nevertheless, Plymouth Citybus can accept no responsibility for errors or omissions in the details given. Changes may be made to fares and / or other details shown during the currency of this leaflet. For up-to-date details of fares and deals please call in to our Travel Centre 3rd Floor Debenhams, Royal Parade Plymouth, call telephone 0845 077 2223 or visit our website www.plymouthbus.co.uk.
3 LOSS / FAILURE
3.1 Plymouth Citybus cannot prevent the unauthorised use of a lost or stolen Plymouth Citybus issued smart cards until it has been reported by the registered holder and the card cancelled.
3.2 The loss, theft or failure of a Plymouth Citybus issued smart card should be notified to Plymouth Citybus Travel Centre as soon as reasonably possible by phone or in person. A replacement card will normally be ready to collect from the Plymouth Citybus Travel Centre within 3 working days. Reasonable Travel costs using Plymouth Citybus Services will be reimbursed if it is found that the fault is with Plymouth Citybus. (Please keep any Tickets as proof of purchase). Any fee for a replacement card will be waived if the failed card is undamaged. The replacement card will have the same period of validity as the lost or failed card.
3.3 Once cancelled, Plymouth Citybus smart cards cannot be “re-activated”. If a card is reported lost and subsequently found it will not work, but we will issue a replacement card for an appropriate replacement fee.
4 REFUNDS
4.1 Refunds of Season tickets are paid on a scaled system (It is not possible to issue refunds for tickets issued from Paypoint outlets. The start date for the calculation of any refund will be the date when the card is returned to Plymouth Citybus. Any unused products are replaced at the purchase price of the product (excluding DD) used products are refunded at full days left at price paid per day less 10%.
4.2 For Direct Debit, a refund of money paid will be made for unused travel. In order to ensure that no unnecessary request for payment is made, notice of cancellation must reach us five working days before the Monthly Payment date. The start date for the calculation of any refund will be the date when the card is returned to Plymouth Citybus. An administrative fee of £20 will be made when the Direct Debit is cancelled within twelve months of the date of issue (6 Months for customers joining the scheme since 18th June 2011).
4.3 To apply for a refund the registered holder MUST take the Season ticket to our City Centre Travel Centre.
4.4 Refunds will be paid by cheque and forwarded to the registered holders address on file.
4.5 Correspondence related to Direct Debit payments, refunds and cardholder details can be e-mailed to freedom@plymouthbus.co.uk.
5 VARIATION
5.1 Plymouth Citybus reserve the right to vary these Terms & Conditions.
6 OFFERS
6.1 Plymouth Citybus from time to time may contact the registered holder with details of special offers or services.
7 EXCLUSIONS
7.1 Plymouth Citybus shall not be liable for any reason (except any act or omission of Plymouth Citybus or any of their approved agents or employees) for cards that fail to reach the registered holder by post.
8 DIRECT DEBIT INITIAL PAYMENT
8.1 The initial payment is used to pay for travel between issue of a Direct Debit Season Ticket and the first anticipated Direct Debit payment being made.
9 TOP UPS VIA THE INTERNET
9.1 If you top up your Smartcard over the internet using the site www.plymouthbus.co.uk, you must allow 48 hrs for the top up to be available on the bus to upload on to your card.
9.2 Online top ups must be collected on the bus within 21 days of purchase. If your top up remains uncollected after 21 days, you will need to contact our Travel Centre on 0845 0772223
20. ZONES OF TRAVEL
1.1 INNER ZONE
All Plymouth Citybus DAYRIDER, INNER ZONE and ALL ZONE PRODUCTS are valid in this zone which is an area East of the ST BUDEAUX bypass, South of the A38 and West of the River Plym.
1.2 OUTER ZONE
All DAYRIDER, OUTER ZONE, ALL ZONE PRODUCTS are valid in this zone which is an area West of the ST BUDEAUX bypass, North of the A38 and East of the River Plym.
1.3 ALL ZONE
ALL DAYRIDER, and ALL ZONE Products are valid in this zone. ALL ZONE is an area that includes all local bus services operated by Plymouth Citybus.
Dayrider tickets are valid for use on all Plymouth Citybus Services.
